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Community Relations Director

Posted: 10/06/2022

JOB TITLE: Community Relations Director
REPORTS TO: Executive Director
STATUS: Full Time
SALARY: Salary is Dependent Upon Experience. $62,500 + DOE
BENEFITS: Includes Benefit Package
Download job description

 
SUMMARY OF ROLE:
The Community Relations Director is the primary lead in growing and retaining membership by introducing businesses to the value of joining the organization and building strong relationships with current members to support retention efforts. This position is responsible for recruiting new chamber members, strengthening relationships with current members, cultivating relationships with new members, and increasing membership retention.     
 
Other responsibilities include creating marketing collateral to help promote the chamber, members, and events and encourage participation at all chamber events.

 
JOB DUTIES:

  • Works to recruit new members, focusing on the business/organization's needs via phone calls, in-person meetings, door knocking, and utilizing a business recruitment list.
  • Develops and fosters ongoing relationships with Chamber members through strong relationships and development of services. Visit current members to encourage member involvement and retention.
  • Interact daily with current and prospective members in-person, via phone, Zoom, and email to consistently communicate the value of their membership investment.
  • Works with the Executive Director to create and develop the collateral for the execution of the membership recruitment/retention tasks, including, but not limited to, introductory letters and programs for memberships and committee communication.
  • Inputs all communications and data in CRM to ensure the system is accurate, that all information regarding join/drop reasons and ongoing communication are correctly recorded, and ensures that the information collected meets the needs of the Chamber team.
  • Assist in organizing logistics and help with all chamber events in a way that produces maximum revenue and profit, attendance, and community involvement.
  • Creates, updates, and distributes marketing material for the Chamber. Including but not limited to the monthly newsletter, email blasts, member spotlights, social media posts, letters, signage, and flyers.
  • Identifies opportunities for sponsorships and partnership opportunities.
  • Attends and assists staff at chamber events, such as networking meetings and major events. Will require working an occasional evening, weekend, or holiday.
  • Other duties and responsibilities as assigned.
 
 
QUALIFICATIONS:
  • High School diploma, some college or college degree preferred.
  • 2+ years of previous customer service and/or sales experience.
  • Professional phone skills are required. Must be professional during in-person meetings and email communications.
  • Experience with Zoom, Microsoft Office (Excel, Word, PowerPoint), Adobe, Canva, Social Media Platforms, Video Creation/Editing, and CRM software programs.
  • The ideal candidate must be capable of interacting with Chamber staff, current chamber members, new prospects, City/State officials, and the community.
  • Experience working with volunteer committees.
  • Access to reliable transportation.
 

REQUIRED ATTRIBUTES:
  • Enthusiasm and a positive attitude!
  • Must be self-motivated and result oriented.
  • A clear focus on high-quality customer support.
  • Strong time management & organization skills are required.
  • Excellent verbal and written communication skills.
  • Passion for talking to people, relationship building, and bridge building.
  • A team-player mentality and willingness to support colleagues even if it is outside of the job description.
  • Creative, can think outside of the box and try new ideas.
  • Comfortable dealing with a broad spectrum of business industries and people.
  • Must enjoy working in an ever-changing and high-paced environment – in the office, in the field, or remotely as needed.
  • Team player with the ability to collaborate with other staff members and partners is a must.
 

PHYSICAL REQUIREMENTS:
  • Able to stand and walk for extended period of times.
  • Able to carry up to 30 pounds or more.
  • Able to stand, kneel, bend at knee, squat, and handle stairs throughout the day.
  • Able to sit at a desk comfortably while working on a computer for extended periods of time.
 
 
Interested applicants should submit a letter of interest, resume, and two professional references to Jena Lowmaster, Executive Director at jena@kodiakchamber.org