Member Relations Executive

Member Relations Executive
Position is open until filled
 
JOB TITLE: Member Relations Executive
REPORTS TO: Executive Director
STATUS: Full Time Salaried Exempt
SALARY: Starting Salary Range: $60,000 - $76,000 DOE
BENEFITS: Includes Benefit Package


 
SUMMARY OF ROLE:
The Member Relations Executive is the primary lead for membership growth and retention, including educating businesses about the value of joining the organization and building strong relationships with current members to support retention efforts. This position is responsible for recruiting new chamber members, strengthening relationships with current members, cultivating relationships with new members, and increasing membership retention.  Other key responsibilities include Relocation Guide ad sales, business-to-business relations, working with all staff to host, execute and plan events, and supporting Chamber committees as-needed.
 
Key responsibilities of this position: Regular job requirements include engaging with members, potential members, and the public via phone, email, and in-person communications; conducting interviews for Chamber News & Views and voicing radio commercials and announcements; generating newsletters, surveys, creative materials, social media posts, and ads to promote Chamber membership and events; and assisting in the successful execution of Chamber events (e.g., Coast Guard Appreciation Dinner, COMFISH, Community Clean Up Day, CRABFEST, Business After Hours).
 
JOB DUTIES:

• Develops and fosters ongoing relationships with Chamber members through strong partnerships and development of services. Visit current members to encourage member involvement and retention.
• Works to recruit new members, focusing on the business/organization's needs via phone calls, in-person meetings, door knocking, and utilizing a business recruitment list.
• Interacts daily with current and prospective members in-person, via phone, Zoom or similar platforms, and email to consistently communicate the value of their membership investment.
• Works with the Executive Director to create and develop the collateral for the execution of the membership recruitment/retention tasks, including, but not limited to, introductory letters and programs for memberships and committee communication.
• Inputs all communications and data in CRM to ensure the system is accurate, that all information regarding join/drop reasons and ongoing communication are correctly recorded, and ensures that the information collected meets the needs of the Chamber team.
• Creates, updates, and distributes marketing material for the Chamber, including but not limited to: the monthly newsletter, email blasts, member spotlights, social media posts, letters, signage, and flyers.
• Attends Chamber events and assists other Chamber staff as necessary to ensure the successful event execution. Will require working an occasional evening, weekend, or holiday.
• Other duties and responsibilities as assigned. 

• Professional demeanor when interacting with staff/board of directors, current/prospective members, government officials, and the public.
• Excellent written/verbal communication and customer service skills.
• Proven success working in individual and team environments with competing priorities and deadlines.
• Access to reliable transportation and possession of a current Alaska Driver’s License (or the ability to obtain one within 30 days of hire).

• Bachelor's degree in communications, marketing, business, or a related field, or equivalent work experience with some college and a high school diploma. 
• 3-5 years of previous customer service, sales, and/or business-to-business sales and development experience.
• Proficiency in  Microsoft Office Suite, Zoom, and popular social media platforms.
• Experience with Canva, Constant Contact, Adobe Creative Cloud and video creation/editing, Word Press, and CRM software programs.
• Success in planning, executing, and hosting of large-scale events.

• Confidence when networking or engaging in other professional communications.
• Approachable and pleasant demeanor.
• Highly customer-service focused.
• Ability to identify challenges and deliver timely, effective solutions.
• Produce top quality deliverables.
• Strong time management and organizational skills.
• Willingness to enthusiastically collaborate with staff, members, customers, and community partners.
• Supportive and inclusive of colleagues in all situations.
• Creative--can think outside of the box and try new ideas.
• Comfortable interacting with a broad spectrum of business industries and people.
• Able to work in a dynamic, fast-paced environment – in the office, in the field, or remotely as needed.
• Regular and reliable attendance is essential.
• Must be able to read, write, and speak English fluently.

• Able to stand and walk for extended periods of time.
• Able to lift and carry a minimum of 30 pounds.
• Able to stand, kneel, bend at knee, squat, and handle stairs throughout the day.
• Able to sit at a desk comfortably while working on a computer for extended periods of time.