Family Services Coordinator

Job Title: Family Services Coordinator
Department: Child and Family Services
Reports To: Child and Family Services Manager
FLSA Status: Exempt
Revision Date: 10/03/2025

Summary: Responsible for developing and managing program services in a manner that comprehensively and effectively meets the needs of clients. Works closely with other KANA departments and community agencies to avoid duplication of services and maximize available funding by performing the following duties: 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Supports the organization’s mission and goals and quality standards. Embraces KANA’s culture of serving the whole person through our provision of services. Incorporates KANA’s core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions. 

Upholds KANA’s Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization. 

Manages all aspects of assigned grants to effectively meet the needs of clients and the community. 

Implements special conditions, prepares reports, oversees budgets, maintains working relationships with funders and contractors, maintain copy of master files on grants, prepares for and respond to program audits, oversees and monitors staff and program billing activity, and works with Grants Manager to ensure compliance and proper reporting of grants. 

Maximizes the resources available in the program and coordinates activities and referral between program staff and program partners. Reduces barriers between services and programs to provide seamless support for families. 

Provides coordination between programs and community partners with similar goals and responsibilities. 

Works with and support other Community Services programs as needed. Assists in referring and connecting program participants and recipients to other KANA resources. 

Identifies funding and resource opportunities that enhance the programs and meet KANA’s Mission Statement. 

Provides coordination for Community Services, KANA, or local community events and activities as needed. 

Prepares and submits grant related reports and deliverables in compliance with state and federal grant requirements. 

Participates as an advocate for violence prevention services and KANA within the community; seeks opportunities to expand violence prevention and survivor services coordination, collaboration and service utilization. 

Manages and audits centralized client data management systems (Apricot, TAZ, VisitTracker). 

Identifies professional development opportunities relevant for staff to ensure continuous quality improvement. 

Provides group-based education including topics such as dating violence prevention, bystander education, parenting education facilitates healing activities. 

Oversees emergency victim services and ensures all costs are allowable, allocable, and reasonable within grant restrictions, as described in the Part 200 Uniform Requirements as set out at 2 C.F.R. 200.303.  

Collects invoices from businesses or pay via a company purchase card for safety services, childcare, and other necessary emergency victim services. 

Attends CCR, MDT, and other relevant coalition meetings. 

Develops and shares outreach and educational materials to inform the communities of DV/SA victimization and the program. 

Builds and maintains productive relationships with all stakeholders including but not limited to: State Offices of Children’s Services, regional Tribal violence prevention programs, family support entities, foster families, caregivers, Women’s Shelters, and funding agency. 

Coordinates with the Kodiak Women’s Resource and Crisis Center (KWRCC) to provide shelter to native families displaced by Domestic Violence. Provides travel assistance to families as needed from the villages to the shelter. Provides supportive services such as food and clothing, by supporting and utilizing the resources offered by KWRCC. Reimburses approved shelter costs incurred by Native families at KWRCC. 

Coordinates the annual Women’s Wellness Retreat.

Implements all aspects of the MOU with KWRCC.

Supervisory Responsibilities: Supervises assigned employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Competencies To perform the job successfully, an individual should demonstrate the following competencies: 

Professionalism - Treats others with respect and consideration; Reacts well under pressure; Works ethically and with integrity; Adheres to confidentiality and privacy laws, Upholds organizational values. 

Customer Service - (Customer may include beneficiaries, coworkers, or the public.) Manages difficult or emotional customer situations; Responds promptly to customer requests for service and assistance. 

Dependability - Consistently reports to work on time and adheres to work schedule. Completes tasks in a timely manner or notifies appropriate person with an alternate plan. Takes responsibility for own actions. 

Communication - Clear, concise, courteous verbal and written communications. Listens and gets clarification; Responds well to questions. Able to read and interpret written information. 

Initiative - Looks for solutions to problems or conflicts; Assumes additional responsibility when a need is identified. 

Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes constructive feedback; Contributes to building a positive team spirit. 

Safety - Follows all KANA safety guidelines; Wears required personal protective equipment as it applies to the job; Reports any potentially unsafe conditions. 

Managing People - Includes staff in planning, decision-making, and process improvement; Takes responsibility for subordinates' activities; Makes self- available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Gives appropriate recognition. 

Planning and Organization - Forecasting, setting objectives, anticipating changes; Securing and budgeting resources; Structuring tasks; Establishing priorities; Developing realistic action plans. 

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience Bachelor's degree (B. A.) in health and social services administration, early childhood development, or related field; and four (4) years’ experience in providing social services or early childhood education; or equivalent combination of education and experience. College courses in early childhood development and/or health and social services administration preferred. 

Language Skills Ability to read, analyze, and interpret technical procedures and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups. 

Mathematical Skills Ability to calculate figures and amounts such as percentages and statistics. Ability to apply concepts of basic algebra. 

Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and schedule form. 

Computer Skills To perform this job successfully, an individual should have knowledge of Database, Internet, Spreadsheet and Word Processing software. 

Other Qualifications Ability to travel to remote communities by small plane. 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.